Shipping / Returns
- All prices are subject to change without notice. All prices are listed in US Dollars. All orders must be paid in full prior to shipping.
- Sales Tax is charged for Kansas (USA) residents only. All others are subject to their country / state-province / and local laws regarding sales tax or duties on their purchases. Scale Structures will not be liable for any taxes or duties due otherwise. Kansas residents will be charged a flat 10% sales tax as sales tax varies to each locality. Any overcharge of Kansas sales tax will be refunded when order is processed.
- Gift certificates received as Door Prizes are redeemable only through Scale Structures LTD directly. Only one gift certificate may be redeemed per order.
- Orders of items paid for by PayPal over $250.00 require a signature on delivery of merchandise (via shipping company). All Orders paid with PayPal require a PayPal confirmed address (PayPal policy).
- We ship most orders within 21 days of purchase as some items are manufactured on demand. Back orders sometimes occur. We will normally contact you if there will be a delay beyond 21 days.
- If within 10 days of delivery, an item, ordered and marked shipped, is discovered missing, we will promptly resolve it upon notification. If an item is discovered to be defective, please contact us for exchange. Return of item may be necessary. See warranty information below.
- Any international orders may be subject to import duties and/or customs fees which shall be paid by the customer upon receipt of shipment's delivery to that country's officials. International orders cannot normally be ordered with a RUSH shipment option. Shipping may not include retail packaging normally used in a retail environment.
(Above charges are for the U.S. and are variable and not normally to exceed the listed amounts.)
ADDITIONAL SHIPPING CHARGES
- USA 2-4 Day RUSH Processing & Delivery (USPS) - $50.00 including priority shipping charges. Contact us if you have questions/concerns on immediate availability before ordering! Shipping via USPS Priority Mail. USA only. Note: We cannot guarantee actual shipping times, but use USPS Priority or Overnight Delivery methods primarily. A surcharge may be necessary for any other carriers requested.
- International Delivery Charges - Shipping and handling costs may vary up to $95.00 depending on actual weight and size of package, chart above may be used as a minimum. International orders are generally shipped via USPS 1st Class Air Mail. Contact us directly for specific actual costs for your order! Priority International fast shipping available too, contact us! All PayPal payments MUST have a confirmed address to ship to (PayPal policy). All Orders paid with PayPal require a PayPal confirmed address (PayPal policy).
- There is a 20% re-stocking charge on all non- defective returned items (like new condition) originally purchased through Scale Structures in Inman KS directly or customer may retain credit of 90% of original price for future purchases at SS LTD with approved return (like new condition).
- All returns must be made within 90 days of original shipment date from SS LTD.
- Shipping charges are non-refundable. Customer must pay all return postage costs.
- Please contact us before shipping to obtain proper credit and receive a RA (return authorization). All other returns must be made with the SS LTD or Alloy Forms authorized dealer from whom the purchase was made originally.
Parts packages and kits have many small and sharp items within, which may be a choking hazard to children. These parts & kits are designed for assembly and use by minors (over the age of 14) and adults. Some cast pewter parts may contain small to trace amounts of LEAD within the casting which some states and regions have deemed to be a hazard to pregnant women and small children. Use care in filing or sanding. Wear eye protection while cutting or filing. Wear a dust mask when any sanding is required. Always wash hands after handling unpainted pewter or resin parts. Ventilate the area while gluing or painting the parts and kits. Use common sense.
- Scale Structures LTD & Alloy Forms warrants that all new items leaving our factory (Inman, KS) are first quality products (unless noted at the time of purchase) and are free from defects that hinder proper construction/finishing as per kit instructions. This warranty policy does not apply to any parts that may have normally occurring excess material or mold release residue that normal preparation techniques cannot correct. All parts and kits are Craftsman level in nature, which generally requires previous modeling experience or skill to best finish the parts/kits. (Unless noted, no kit or part is finished, assembled, or painted.) Warranty does not apply to lost parts.
- This warranty does not apply to any products manufactured by previous owners of Scale Structures LTD or Alloy Forms or other manufacturer's products included within Scale Structures LTD or Alloy Forms packaging. This warranty applies to products purchased only through authorized dealers for or directly from Scale Structures LTD & Alloy Forms of Inman Kansas. This warranty is valid for 12 months from date of purchase.
- Remedy: We reserve the right to request proof of purchase, and /or inspect any part in question and will either repair or replace the part in question at our determination. All parts requested must be returned directly to our offices in Inman KS. Any costs for return shipping incurred are at the expense of the consumer involved, plus any handling costs incurred at Scale Structures LTD & Alloy Forms. Please do not return items without an authorization number. Refunds given do not include initial purchase shipping charges incurred.
- If questions arise, please contact us for fast resolution!